Senior Manager, Methodologies and Practices, Technology Risk Management

West Creek 3 (12073), United States of America, Richmond, Virginia

Senior Manager, Methodologies and Practices, Technology Risk Management

Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, and managing technology risk. 

For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first-line CISO has operational responsibilities and reports to the CIO. The second-line Chief Tech Risk Officer (CTRO) and the Technology Risk Management (TRM) organization have broader responsibilities for cybersecurity but also reliability, software quality, resilience, and other technology risks. The CTRO is independent, reports to the Chief Risk Officer, and oversees the work of the CISO and the CIO.

Technology Risk Management (TRM) is a small organization that packs a big punch. The ~100 professionals in TRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.

Our business leaders must make technology decisions constantly. TRM makes sure they have the tech risk information they need to make good decisions. Associates within TRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.

This position – Senior Manager, Cyber Risk and Analysis – will play a high impact role in enhancing the methodology and practices for how the organization assesses cybersecurity and technology risk. This includes leading enhancements to the risk taxonomy, further developing and socializing the assessment methodology, championing adoption of risk quantification practices, and advocating for new practices with our first and second line partners.  It will be critical for this role to provide expert guidance and mentorship across TRM, foster strong working relationships with other 2nd Line groups, identify areas for improvement and be able to influence the broader enterprise risk frameworks to reflect technology/cyber risk considerations.

As a member of a growing organization, you are expected to shape and further refine the risk program, and will have the opportunity to operate with both autonomy and empowerment from senior leadership. The successful candidate will be a seasoned leader with strong practical knowledge of risk frameworks and risk assessment methodologies applied to technology/cyber risk, who can think strategically and make data-driven decisions, who is intellectually curious, and who thrives driving change.

Desired Outcomes:

• Challenge and reinvent the methodology that the 1st and 2nd Lines of Defense will use to measure cybersecurity and technology risk within the existing ERM framework, including control efficacy

• Research and develop data-driven assessment practices that will facilitate deeper risk conversations and surface insights in support of strategic decision-making

• Evaluate and standardize various risk scoring methods for tech/cyber domains across the enterprise

• Standardize the approach for TRM to prioritize the assessment scope to best focus our team on the areas of the greatest impact 

• Evolve the existing risk, process, control taxonomies to succinctly frame emerging threats and risks

• Distill complex risk, process, and control relationships into simple designs and solutions

• Introduce forward-looking risk measures

• Demonstrate tech/cyber risk measurement advocacy and thought leadership, and train and mentor peers and executives across the enterprise to enable adoption of more modern analysis and assessment techniques

• Constructively debate trade-offs between different assessment approaches with other 2nd Line and 1st Line partners

• Organize, develop content for and lead workshops to test new ideas and to facilitate risk analysis and measurement

• Mentor peers to meet their professional development goals

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 6 years of experience managing, consulting, or auditing in the fields of risk management, information security or technology

• At least 5 years of experience developing and implementing industry risk frameworks, quantitative analysis, tools, and methodologies (COSO Framework, quantitative analysis, Factor Analysis Information Risk (FAIR), Process, Risk & Control (PRC) library), or assessment methodologies (Risk and Control Self Assessment (RCSA), scenario analysis, new initiative risk assessments)

• Professional security management certification (Open FAIR, Certified Information Systems Security Professional (CISSP), Certified Informations Systems Auditor (CISA), or Certified in Risk and Information Systems Control (CRISC))

Preferred Qualifications:

• Master’s degree

• Critical analytical thinker, including the ability to express a point of view supported by data (with both technical and non-technical audiences)

• Excellent communication and teaching skills, proven record teaching complex concepts to large audiences. Strong influencing and persuasion skills

• Raises concerns early and knows when to escalate, including the ability to raise issues and facilitate constructive problem-solving at all levels of the organization

• Passion and expertise in technology and cybersecurity domains, with an ability to be confident, respectful, and articulate when registering dissenting or unpopular opinions

• Experience implementing risk quantification frameworks

• Ability to collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to get consensus, socialize strategy, and achieve objectives

• Ability to manage multiple parallel initiatives while maintaining superior results

• Execution oriented and a self-motivator

• Personal resilience – the ability to stay optimistic and keep people focused during crises or times of change

• Experience in a second-line or oversight role at a financial institution or regulatory agency

• Knowledge of supervisory expectations expressed in the Federal Financial Institutions Examination Council (FFIEC) IT Handbook, Federal Reserve Supervisory Letters, Office of the Comptroller of the Currency Bulletins, and/or Federal Deposit Insurance Corporation Financial Institution Letters

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $199,100 – $227,200 for Sr. Manager, Cyber Risk & Analysis

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).